DELIVERY TERMS & CONDITIONS

We use a combination of delivery options depending on the size and weight of your order. Collection in person from the Yaffle & Bosk workshop is very welcome. We will give you an estimated lead time upon ordering by way of an email. Our courier will then be in touch with you directly to arrange the delivery day/time.

RETURNS

As all our products are made to order, we do not accept returns unless they are deemed faulty. If you are in any way unhappy with what has been supplied please let us know in writing at the earliest opportunity. If for any other reason you wish to return your product you will be liable for return postage costs.

CANCELLATION POLICY

If you wish to cancel your item after payment has been made please contact us via email as soon as possible. As we make everything to order we cannot guarantee a refund once the workshop has started the build process. We would advise any cancellations are made within one working day of placing your order, beyond this time frame refunds may not be possible.

PRIVACY

When you make a purchase we need to collect certain information to fulfil your order. we do not sell, rent or otherwise distribute this information to any third parties for any purpose. If you have asked to be added to the mailing list for our newsletter we will send you details of my new products and any events as they become available; you can request removal from my mailing list at any time by contacting us.



We will not disclose your details to anybody unless required by law to do so or unless you explicitly give me the authority to do so.

SECURITY

All internet payments details are encrypted and secured by using a leading Payments Service Provider (CardSave); none of your card details are held by Yaffle & Bosk or on our website.

COPYRIGHT

You are granted a limited license to access and make personal use of this website, but not to download or modify it, except with the express written consent from Yaffle & Bosk. All content included on the website, such as text, graphics, logos and images belongs to Yaffle & Bosk and is protected by the United Kingdom and international copyright laws.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments